top of page

Shipping & Returns

Shipping Policy

We ask that our customers based in Kenya allow us 2-5 business days and 5-10 business days for international clients for their order(s) to be processed. Processing time does not include shipping time. Shipping time will depend on customer location. Once an order is processed, the customer will receive a confirmation email with tracking information. Orders are processed in the order they are received, expedited services are not available at this time. If you have any questions regarding an order, processing, or shipping times, please contact us via email at

We are happy to announce that we now offer international shipping! Please be aware that, due to circumstances beyond our control, shipping times to your country may vary slightly. Please also be aware of any local laws that may affect minimum order values, maximum order values, and/or any value-added tax amounts not accounted for during checkout. We apologize for any inconvenience this may cause.

Return & Exchange Policy

Home Décor Return Policy


Please note, order cancellations must be requested within 48 hours of the order being placed. Any cancellation requested after 24 hours is subject to denial, or a 15% restocking fee. To cancel your order, please email



Returnable Merchandise

Items are eligible for a refund within 7 days (Kenya), 14 days (International) of package delivery. 

All items are inspected upon arrival. Items must be sent back unused and in the original packaging in order to obtain a full refund.

The customer(s) is responsible for all return shipping costs if the item(s) do/does not suit their needs and/or likes. A few examples of this would be if an item is ordered by mistake, the color/quality is not to the customers liking, didn’t fit a specific need, etc.

If the items arrive in damaged or defective conditions, VOUGE DÉCOR will cover the cost of replacement shipping. We reserve the right to send a replacement for any damaged item(s) before we issue a refund. 

If an item arrives with a manufacturing defect or damage caused in transit, contact Customer Service immediately at We will ask for photos to determine the best course of action. All claims must be made within 7 days of delivery. Any claims made after 7 days will not be accepted. Vouge Decor reserves the right to decline returns or exchanges of items that are not in as-new conditions due to damage or misuse by the customer. Vouge Décor also reserves the right to decline returns or exchanges not made within the 7-day period.


For further information on our return policy, please contact Customer service at to speak to one of our Team Members during business hours. Our business hours are Monday through Friday 8:30AM-20:30PM EAT (Kenya | GMT +3)



We cannot accept returns on any Imperfect sales or Clearance Merchandise. All sales are final on Imperfect Sales or Clearance Merchandise.


Custom Orders

Custom Orders are manufactured especially for you, which is why we do not accept cancellations, exchanges, or returns. Vendor ship times vary, we have only provided you with an estimated ship time.



In the unlikely event your item arrives either damaged or defective, please contact customer service immediately at To help resolve your issue, we will ask for photos or videos to determine the best course of action (e.g. replacement, exchange, or refunds). All claims must be made within 7 days of delivery. Any claims made after 10 days will not be accepted.




Important Disclaimers




Once a package leaves our warehouse, we are no longer responsible for lost or stolen packages.


If your package shows delivered, but you have not received it please reach out to  Due to privacy concerns, Vouge Décor cannot reach out to the shipper on behalf of the customer. The shipper will allow you to file a claim.


If you live in an area with a high risk of package theft, please reach out to us when you place your order to request a "signature required" delivery.




International orders are not refundable and customers are responsible for paying any customs duties and taxes.




Vouge Décor does its best to assure merchandise arrives within the quoted delivery time frame. If an unforeseen delay occurs, we will do our best to notify you in advance, however we do not provide monetary compensation for late delivery.




Due to the uniqueness and raw material used in some of our products, the color, finish and dye lot may vary on each item. Also, due to the nature of how products are crafted, the uniqueness of each item varies from piece to piece. In addition, exposure to light and temperature changes can affect the condition of your merchandise over time.


How to Make a Return


If you would like to make a return, please reach out to Vouge Décor Customer Service at to verify return eligibility before sending pieces back.

If you wish to make a return, please indicate the following: reason for return, order number, and product description.

Please note that a restocking fee of 15% of the order total will be applied on all returns.

Pack and seal your return securely in the original package. Include the original packing slip with the indicated information above.

Eligible returns will receive a refund. 



Vouge Décor


Attn: Return Center






Refunds will be processed when the item has been received in our office. Upon return, your item will be inspected.If eligible, credits will be issued for the purchase price. Please allow up to 14 days for your credit to process.




Imperfect Items

Clearance Items

Custom Orders

International Orders

Credits to your Charge Card


Credit Card and PayPal refunds will only be credited to the credit card or account used on the original purchase.It will take up to 14 days from the date Vouge Décor has received your return for your account to be credited.

bottom of page